2/6/2017 0 Comments If you have a product like this on your Windows computer, you should remove it ...I had a visit from my lovely Aunty V this week. Her Windows computer had, recently, been regularly popping up messages saying that she had lots of problems with her computer. A product call Win Tuneup Pro had somehow made its way onto her computer - she's not sure how - and she was concerned about what it was, and whether her computer did have the level of problems reported by Win Tuneup Pro. Googling Win Tuneup Pro comes up with a long list of search results about this product being classified as 'Malware'. What is Win Tuneup Pro Like MacKeeper on a Mac, these results show that Win Tuneup Pro is classified as an 'adware' product, trying to convince you that you have non-existent problems and that you should pay them money to fix these non-existent problems. The best approach is to remove it! How do you remove a product like this? To remove Win Tuneup Pro, we went to the Control Panel and chose the 'Add or Remove Program' option (Aunty V's computer is still on Windows 7). After finding Win Tuneup Pro in the list of programs, we selected it and chose the 'Uninstall' option. However, the 'uninstall' seemed to 'stall'. How to force the removal of a product like this So we downloaded an excellent product call Malwarebytes and ran it. Malwarebytes is a free product that can remove products like Win Tuneup Pro - products that have been classified as 'malware'. Malwarebytes found all the 'hidden' files and registry entries on Aunty V's computer and 'quarantined' them, so that we could easily delete them. Then, lo and behold, Win Tuneup Pro was gone - finally uninstalled! Where did this product come from? But how did this product make its way onto Aunty V's computer, especially given that she has AVG anti-virus software running on it? Products like Win Tuneup Pro can get onto your computer when you download other free software. They are sometimes bundled with another product, and you don't realise that you have installed more that the product you intended to install. The best approach when downloading free software is to make sure you get it from the maker's website. Sometime when you download software from other sites, you will get a 'bundle' of other software that you did not ask for. (A word of warning though - even free software from the maker's site can sometimes come with 'stowaways'. An example was the free video converter Handbrake, whose download was compromised by hackers recently. This was quickly fixed, but as a user of Handbrake, it was worrying to think how easily one can fall victim to malicious downloads - even when 'playing by the rules'.) Related Handy Hints and Articles
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iTandCoffee is presenting at local primary schools during term 2 of 2017, talking to parents about the topic of "Keeping Kids Safe on the iPad, iPhone and iPod touch".
One of the questions that so often comes up during these sessions is whether there is a way to centrally control internet access to each and every device that is on the household Wi-Fi network. The answer is: There is! I wrote an article on this topic over a year ago, where I described the device that we have installed in our own home - one that blocks 'Adult Content' for all devices in the house, and that 'switches off' the internet ever night between 10pm and 6am. We have set exceptions for our own (parent) devices, but all the kids' devices are subject to the router-level controls. I have an app on my computer and my iPhone that allows me to adjust controls as needed, and even completely BLOCK certain devices. I can even choose to turn off social media sites at certain times of day! Here is the article, including the details of the device that we use. iTandCoffee can help with setup of a device such as this. Just call 1300 885 420 to make an appointment. Are you interested in arranging a free "Keeping Kids Safe on the iPad, iPhone and iPhone Touch" session at your school?
iTandCoffee is offering free sessions on this topic to all local primary schools (within 10 kms of iTandCoffee's shop in Glen Iris), for sessions booked during term two of 2017.
Find out more about these free sessions and register your interest here » 31/5/2017 0 Comments When a disgusting message or photo pops up on your iPhone or iPad! How did that happen?![]() Ever since 2013, our Apple Mobile devices have incorporated a great feature called 'AirDrop', to allow Apple device users to share content with other nearby Apple device users. This feature was covered by an iTandCoffee Club Handy Hint way back in mid 2014: Have you ever Airdropped? (You will need an iTandCoffee Club login to to view this tip - find out more about The iTandCoffee Club here.) Could Airdrop put you at risk? A client of iTandCoffee suffered a very nasty experience when she travelled overseas recently. She found that a very rude, abusive message popped up on her iPad screen. She had no idea where it came from and, concerned her device had been hacked, she reset passwords but remained nervous for the rest of the trip about what she had seen and how it had come to appear on her device. What happened in this client's case? This client had her Airdrop set to Everyone, which meant that anyone who was in a near range of her device could 'see' her device in their own Airdrop list, and send her content. Imagine just how many people might be able to Airdrop things to you when you are at somewhere like an airport! Is Airdrop dangerous? How can I keep my device secure? You need to ensure that your Airdrop is either turned off, or set to only allow your 'contacts' to share content with you. If ever you need to 'open up' your Airdrop temporarily to let someone share something with you, always ensure that you turn it back to 'Contacts Only' or 'Everyone'. If you are not sure how to do this, check out these iTandCoffee Club Handy Hints for iPad/iPhone and Mac. (You will need an iTandCoffee Club login to to view this tip - find out more about The iTandCoffee Club here.) And don't forget make sure the kids' devices have their Airdrop restricted too. Learning about features like thisAt iTandCoffee, we so often hear the words "How was I supposed to know about that?"!
We know it is difficult to understand and keep up with all the things that your technology is capable of. This is why iTandCoffee runs classes such as
See our Session Schedule for more details of what's coming up soon at iTandCoffee in Glen Iris.
*** UPDATE TO BELOW POST 22/5/17: If you have not yet updated to iOS 10.3.2, perhaps 'hold fire' for a few days to see if Apple releases a further 'patch' release this week. It may be that the below message - and further issues since with sign-in to my Apple ID - are due to problems with that update. If you have already updated to 10.3.2 and are having any problems, we would be interested to hear about them - please leave a comment below.
There I was, happily writing this week's iTandCoffee Newsletter, when the following message popped up on my iPad's screen.
It would be very nice to be in London, but I am currently here in Melbourne! So just who was trying to sign in to my Apple ID on an iPhone in London??
I, of course, chose Do Not Allow and promptly changed my iCloud password, forcing all devices associated with my iCloud to be signed out (as a precaution). Thank goodness I had two-factor authentication set up on my Apple account so that, even if someone had gotten access to my password (which I can't believe they did!), they would not be able to break into my account without my iPhone or iPad. Have you set up Two Factor Authentication on your iCloud account yet? If not, it's time to think about doing this - not just on your iCloud account, but on ALL of your online accounts. If you need help with this, talk to iTandCoffee on 1300 885 420. Find out more about iCloud - 'Understanding and Using iCloud'![]() Just in case you missed all the reports in the press last week, thousands of Windows computers worldwide were impacted by a ransomware attack. The ransomware was able to infect computers on a network when any user clicked on a suspect link or downloaded an infected file that they received in an email. Here is as article about this attack: WannaCrypt: what you need to know about the global ransomware cyber attack An important thing to note is that the computers that were impacted were those that were not running the latest update to Windows. (Mac computers were not impacted by this attack, nor were Apple mobile devices or Android devices.) Microsoft had already patched the vulnerability that the attackers took advantage of, and released the security update in March. So anyone whose computer was up to date would have been protected. The big question is: How up to date is your own version of Windows? Are you safe from attacks such as this? It might be time to check, and ensure that you install the latest update - and also check that you have current anti-virus protection from Windows Defender or a third-party product. Contact iTandCoffee on 1300 885 420 if you need to make an appointment for assistance with this. 19/5/2017 0 Comments Another update iPad, iPhone - and to your Mac and Apple Watch. We can help you with that!![]() This week has seen another set of updates to the operating systems for the iPhone, iPad, iPod touch, Mac, Apple TV and Apple Watch. All of the updates - iOS 10.3.2, MacOS 10.12.5, watchOS 3.2.2, and tvOS 10.3 - bring some fixes and security updates, but no new features. As usual, it is best to download and install these updates, as they keep you safe from security breaches. Here is a Macworld article on this topic: How up to date is your device? Is it protected from malicious attacks?Apple's regular updates of operating systems iOS and MacOS can be hard to keep up with. Microsoft also regularly updates the Windows operating system. For many iTandCoffee clients, limited internet plans makes it almost impossible to 'afford' the data required by these updates. Added to that issue is that updates / upgrades can sometimes go wrong - what do you do if this happens. All of the above mean that many users of technology are hesitant about proceeding with updates on their own. Unfortunately, this can leave them vulnerable to malicious attacks like those described in the press recently, where downloading of a file from and email (or clicking link in an email) led the thousands of computers being infected with 'ransomware'.
![]() Do you sometimes find that, even though your device shows a 'full' 'Wi-Fi' symbol on your device (your computer, iPhone, iPad, or other device), you still don't seem to have any internet? This issue came up in appointments with two clients this week. It is important to know that, even if you see full bars on your Wi-Fi symbol, this does not necessarily mean that you have internet. The Wi-Fi symbol is just showing that you are connected to your router. However, the router itself may have lost its connection to the internet. In this scenario, your best bet is to go and switch off your router, leave it for a few seconds, then turn it back on. In many cases this will restore your internet connection (once all of the router's lights are back on). If it doesn't, the next step is to check if there is an outage in your area. Here is a previous article on this topic: If you have been having trouble lately with your internet or with sending mail ... ![]() Our Free Friday this month for iTandCoffee Members was on the topic 'Let's Talk about Facebook'. This was our biggest turnout to date - thank-you everyone who attended. We had lots of fun - and got lots of 'check-ins' at iTandCoffee! The video from this information session is now uploaded to our website. Members can access this video here › If you are interested in viewing this video ...All you have to do is join the iTandCoffee Club - and you will gain access to all sorts of great content like this, and join us at future Free Fridays. Learn more about FacebookFor anyone wanting to learn more about Facebook - how to get started Facebook, and then understanding and using Facebook - we now have two new classes at iTandCoffee: Click/tap on the above class names to view more details and book. Join us for the next Free FridayOur next FREE FRIDAY for iTandCoffee Club members will be Jun 16th at 12pm. Get your bookings in early as numbers are limited. BOOK HERE › ![]() Recently, my sister changed from an iPhone to an Android Pixel phone. When she was using her iPhone, she was (like most Apple users) a Messages/iMessage user. I noticed that, when I first texted her on her new phone, the 'speech bubble' in my Messages was blue (meaning it was sent as an iMessage) instead of green (which means it sent as an SMS). Given that she was no longer using an Apple iPhone, I expected that I would see a green speech bubble. The fact that it was blue meant that she may not have seen the message on her new phone. In a case like this, it is necessary to 'deregister' your phone number from iMessage. Here is the web page from Apple that tells you how to do this. If you no longer have access to the iPhone (or now have a SIM card that is the wrong size for the iPhone), you can Related Handy Hints and ArticlesHandy Hints (for iTandCoffee Club members)
Blog Articles ![]() A visitor to iTandCoffee last week had been finding herself very frustrated in using the Photos App on her MacBook. In particular, when making a Photo Book, she had been struggling with scrolling up and down through her photos, and through various other 'lists'. She was using the 'scroll bar' to scroll - dragging the bar up and down, but finding it frustrating that this bar constantly disappeared or was not visible at all. She was THRILLED to find out that there is a MUCH easier way to scroll up and down on her MacBook. Simply slide TWO FINGERS up and down on the trackpad to scroll. See the video below which demonstrates this gesture. |
What's on at iTandCoffee ?Below is our list of videos, classes and other events that are coming up soon.
Videos shown are offered for eligible members of the iTandCoffee Club. If you have questions, why not join fun and informative 'user group' meetings, held once a month. All iTandCoffee classes are run as online classes (using Zoom), which means you can attend from anywhere. |
27 Sycamore St, Camberwell, Victoria Australia
Call +61 444 532 161 or 1300 885 320
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Seniors Card holders qualify for a 10% discount on all classes booked and paid for online (excludes PTT sessions and classes already discounted during COVID-19 crisis). To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now. |
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